FedEx and ServiceNow Join Forces to Build AI-Powered Supply Chain Intelligence Platform

Las Vegas, May 7 — FedEx and ServiceNow have taken their strategic partnership to the next level, announcing an expanded collaboration centred on an AI-powered supply chain solution designed to streamline enterprise workflows and elevate customer experiences across global logistics networks.

The announcement was made at Knowledge 2026, an ongoing AI conference being held in Las Vegas, where both companies outlined how their combined capabilities will drive enterprise-wide AI automation. The integration will embed logistics intelligence from FedEx Dataworks directly into ServiceNow's Source-to-Pay platform, creating a seamless layer of supply chain visibility and decision-making for enterprise users.

"As the pace of change accelerates, supply chain transformation is the only way forward," said Bill McDermott, Chairman and CEO of ServiceNow. "That is why I'm proud to partner with FedEx, home to the world's richest datasets on the movement of goods, people, and commerce, combining ServiceNow's agentic workflows with FedEx intelligence to power resilient value chains that never stop running."

The scale of data underpinning the partnership is staggering. Raj Subramaniam, President and Chief Executive Officer of FedEx Corporation, highlighted just how much raw intelligence FedEx brings to the table. "The physical scale and reach of the FedEx global network generates more than two petabytes of data daily," Subramaniam noted. "By bringing our strengths together, we are improving customer workflows and making supply chains smarter for everyone."

Beyond the FedEx collaboration, ServiceNow used the Knowledge 2026 stage to unveil a series of new data capabilities aimed at putting autonomous AI to work on live, governed enterprise intelligence.

These capabilities are specifically designed to address one of the most persistent obstacles holding enterprise AI back: data fragmentation across disconnected systems. By delivering live intelligence, real-time execution, and robust agent governance, the new tools aim to give autonomous AI the foundation it needs to function reliably at scale.

ServiceNow also introduced a forward deployed engineering programme, known as FDE, intended to help enterprises bridge the gap between AI pilot projects and full-scale production deployment. The programme brings together ServiceNow's own AI-native forward deployed engineering team with Accenture FDEs in a joint effort to build agentic AI workflows natively on the ServiceNow AI Platform — the environment where enterprise work already happens. The goal is to deliver measurable production value before any broader enterprise rollout begins, reducing risk and accelerating time-to-impact for organisations investing in agentic AI.

"The question our clients ask is not whether to invest in AI but how to make it work at enterprise scale," said Ram Ramalingam, who leads Software and Platform Engineering at Accenture. His comment reflects a sentiment widely shared across the enterprise technology landscape: confidence in AI's potential is high, but execution at scale remains the defining challenge.

The FedEx-ServiceNow collaboration represents a significant convergence of physical logistics infrastructure and digital enterprise automation. With FedEx's unmatched data on the movement of goods globally and ServiceNow's proven AI platform for enterprise workflows, the partnership is positioned to redefine how companies manage procurement, fulfillment, and end-to-end supply chain operations in an era increasingly defined by intelligent automation.