Borzo’s Leadership Discusses India’s Logistics Potential and Future Growth

Borzo, formerly known as WeFast, is a global intracity same-day delivery service that recently moved its headquarters from Amsterdam to Mumbai, India. The company is bullish on India’s logistics sector, particularly in the small and medium-sized business (SMB) segment. In an interview, Alina Kisina, CEO, and Eugene Panfilov, Managing Director of Borzo India, discussed the company’s journey, challenges, and plans in India. Borzo’s Journey in India Borzo began its operations in India in 2016, focusing on SMBs as a platform specializing in last-mile and on-demand delivery services. The initial years saw significant growth, driven by a surge in deliveries. By 2020, Borzo had started expanding into enterprise deliveries, aiming to diversify its portfolio. Currently, the company handles 1.5 million deliveries per month and has even more ambitious targets for the future. A year ago, Borzo decided to focus entirely on India, relocating its headquarters to Mumbai. The company has since tailored its research and development (R&D) and product offerings to cater to the unique demands of the Indian market, which it views as having tremendous potential. Challenges in the Logistics Industry According to Alina Kisina, the logistics industry faces several core challenges, including ensuring rider availability, maintaining a reliable supply, efficient task assignments, and delivering high-quality services. Another significant challenge is ensuring product safety during transit. Borzo has developed a platform that facilitates better product descriptions and offers various packaging options to address this issue. The company also guides on selecting the best packaging and educates clients on effectively using