GEODIS launches return solutions to optimize reverse logistics

Global logistics provider GEODIS has announced the launch of two cutting-edge solutions aimed at transforming the product returns process enhancing both digital supply chain performance and end-user satisfaction. These innovations mark a significant step in the evolution of supply chain management software, reinforcing GEODIS’ commitment to streamlining operations through technology.

The first tool, a returns workflow automation module, simplifies the customer experience through a self-service, user-friendly portal. Consumers can independently generate return shipping labels without the shipper’s direct involvement initiating a return or exchange effortlessly. This label also serves as an advanced shipping notice, eliminating the need for manual entry into the warehouse management system.

The second tool, a returns management module, is designed to optimize the processing and handling of returned inventory once it enters the warehouse. Together, the two modules offer an end-to-end supply and chain solution that can also operate independently based on client needs.

Both solutions are cloud-native and integrate seamlessly with major e-commerce platforms, offering end-to-end visibility, a hallmark of the future of supply chain management. Retailers and logistics teams can track each stage of the returns journey, from initiation to final disposition and refund, supporting precise supply chain demand planning.

These innovations allow GEODIS clients to fully brand their returns portals customizing logos, fonts, colors, and messaging for a consistent and immersive customer experience.