Delhivery Elevates Communication Efficiency and Safety in the Logistics Space with Truecaller

Gurgaon, Haryana, India: Delhivery, India's leading integrated logistics company, has announced a partnership with Truecaller, the global platform for contact verification and unwanted communication blocking. This collaboration aims to improve communication efficiency for Delhivery’s customers through Truecaller’s Customer Experience Solution.

In the logistics sector, effective communication is vital. Delhivery, which serves over 33,000 businesses, including major brands like Nykaa and Flipkart, will implement Truecaller’s Verified Business Caller ID solution to tackle challenges related to missed and rejected calls, primarily due to trust issues. This strategic move ensures a seamless and secure communication experience for users.

Truecaller’s Verified Business Caller ID enhances brand recognition by displaying elements such as the company name, logo, category name, and a verification tick, helping customers identify legitimate calls from Delhivery. This feature is especially important for Delhivery, as transparency in communication is crucial for its logistics operations with major brands.

Additionally, Delhivery will utilize Truecaller’s Call Reason capability, which provides context for calls by indicating their purpose beforehand. By personalizing call reasons for each delivery request through Truecaller’s dynamic APIs, Delhivery aims to ensure that every interaction is both relevant and transparent for the end customer.

Kapil Bharati, CTO of Delhivery, commented, "Our partnership with Truecaller is a significant step towards enhancing efficiency and trust for our clients and their customers. The Verified Business Caller ID solution improves the experience for both our customers and delivery executives while minimizing fraud and spam risks."

Priyam Bose, Global Head GTM & Developer Products at Truecaller, added, "Truecaller is committed to improving communication safety and efficiency for businesses. Our Verified Business Caller ID solution builds trust, enabling customers to recognize legitimate calls. We are excited to partner with Delhivery to enhance customer experience and ensure secure communication in the logistics ecosystem."

The Verified Business Caller ID solution not only boosts the efficiency of business calls but also significantly reduces the risk of phone-related fraud and scams, promoting safety in business communications.

This strategic collaboration between Delhivery and Truecaller underscores their shared commitment to transforming customer communication, elevating trust and transparency in the logistics sector.

Delhivery is India’s largest fully integrated logistics services provider, with a nationwide network covering over 18,700 pin codes. The company offers a range of logistics services, including express parcel transportation, freight services, cross-border logistics, and technology solutions. Since its inception, Delhivery has successfully fulfilled over 3 billion shipments and serves a diverse customer base, including e-commerce participants, SMEs, and various enterprises.

For more information about Delhivery, visit www.delhivery.com.

Truecaller is dedicated to ensuring safe and relevant communication between individuals and businesses. With over 400 million active users and more than a billion downloads, Truecaller has identified and blocked close to 46 billion unwanted calls in 2023. Headquartered in Stockholm, Truecaller has been listed on Nasdaq Stockholm since October 2021. For more details, visit truecaller.com or business.truecaller.com.