Air India has entered into a significant 10-year service agreement with global technology leader Thales, covering maintenance and full lifecycle support for inflight entertainment (IFE) systems across a fleet of 57 Airbus and Boeing aircraft. The deal marks a major step in Air India's broader push to modernise its operations and deliver a consistently premium in-cabin experience for passengers. The agreement falls under Thales' FlytCARE services framework and encompasses a wide range of support functions, including line maintenance, spares provisioning, component repairs, and end-to-end logistics management. Together, these services form a turnkey support model designed to ensure maximum system reliability and minimal downtime for Air India's IFE infrastructure. All services will be delivered directly from Thales-operated facilities located at Delhi and Mumbai airports, a strategic positioning that enables significantly faster turnaround times and reduces operational disruptions for the airline. Beyond
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